Orders
How will I know if my order is confirmed?
Once your order has been successfully placed, you'll receive an Order Confirmation email at the email address used during checkout. Your order number will begin with AU followed by a series of numbers (e.g. AU123456). If you haven't received your con
Can I cancel or make changes to my online order?
If you need to cancel or make changes to your order, please contact our Customer Experience team as soon as possible. Our warehouse begins processing orders quickly, so while we'll always do our best to help, we cannot guarantee that changes or cance
When will my order be shipped?
We aim to dispatch most orders within 1 business day of being placed. Once your order has been dispatched, delivery timeframes will depend on the selected shipping method and destination. Most standard orders are delivered within 2–5 business days; h
How can I track my order?
Once your order has been dispatched and collected by the courier, you'll receive a Shipping Confirmation email containing your tracking number and a link to track your parcel. Tracking updates are provided directly by the courier and may take up to 2
Security Checks
To help protect our customers and prevent fraudulent transactions, all orders placed with I Love Ugly are screened through our secure payment verification system before being processed. In some cases, we may require additional information to verify t