Security ChecksUpdated 4 hours ago

To help protect our customers and prevent fraudulent transactions, all orders placed with I Love Ugly are screened through our secure payment verification system before being processed.

In some cases, we may require additional information to verify that the order has been authorised by the cardholder. If this is required, our Customer Experience team will contact you via email with instructions on how to complete the verification process.

If we do not receive a response within 48 hours, your order may be cancelled and refunded to your original payment method.

Additionally, if your order is internally flagged by our fraud prevention systems, we'll contact you directly to verify the purchase before processing your order. This is a standard security measure designed to protect both our customers and I Love Ugly from unauthorised transactions.