How will I know if my order is confirmed?Updated 21 days ago

Once your order has been successfully placed, you'll receive an Order Confirmation email at the email address used during checkout. Your order number will begin with AU followed by a series of numbers (e.g. AU123456).

If you haven't received your confirmation email within a few minutes, we recommend:

• Checking your spam or junk folder.
• Ensuring the email address entered at checkout was correct.
• Waiting a few minutes, as emails can occasionally be delayed.

If you still haven't received your confirmation email but believe your order was placed successfully, please contact our Customer Experience team, and we'll be happy to assist.