How can I track my order?Updated 21 days ago

Once your order has been dispatched and collected by the courier, you'll receive a Shipping Confirmation email containing your tracking number and a link to track your parcel.

Tracking updates are provided directly by the courier and may take up to 24–48 hours after dispatch to appear.

If your parcel has already left our warehouse and you need to:

• Update your delivery address
• Request a safe drop
• Redirect your parcel
• Arrange a delivery preference

Please contact the courier directly using the details provided in your tracking email, as these changes can only be made by the courier once your parcel is in transit.

If your parcel is lost, delayed, or you believe it has been stolen, we recommend raising an enquiry or claim with the courier first using the tracking link provided. Our team only has access to the same tracking information available to you, so the courier is best placed to provide the latest updates while the parcel is in transit.

If you're unable to resolve the issue with the courier, or once they've completed their investigation, please contact our Customer Experience team. We'll always work with you to find a fair resolution, regardless of the outcome of the courier's investigation.