Can I cancel or make changes to my online order?Updated 21 days ago

If you need to cancel or make changes to your order, please contact our Customer Experience team as soon as possible.

Our warehouse begins processing orders quickly, so while we'll always do our best to help, we cannot guarantee that changes or cancellations can be made before your order is dispatched. This is especially true during busy periods, such as sales and promotional events.

We may be able to assist with:

• Cancelling your order (if it has not yet progressed too far through dispatch).
• Changing the size or colour of an item, subject to stock availability and your order's dispatch status.
• Updating your shipping address, provided the order has not already been dispatched.

Unfortunately, we cannot:

• Add additional items to an existing order once it has been placed, as we are unable to charge your original payment method again.
• Guarantee any amendments once your order has entered our warehouse dispatch process.

If your order can no longer be amended, you can place a new order for any additional items. If your original order has already been dispatched, you may also be able to return eligible items in accordance with our Returns Policy.

If your order is successfully cancelled, your refund will be issued to your original payment method. Please allow 1–3 business days for the funds to appear, depending on your payment provider.