We accept returns for any reason (Excluding Sale Items) – sizing, colour, or if you’ve simply changed your mind. All items must be returned in retail quality – unwashed, unworn, and with original tags attached. Returns must be sent back within 30 day
You can initiate a return on our website under 'Returns and Shipping' or click here to be taken straight to our Returns Portal. There is also a QR code on your packing slip which can take you to the returns portal. Please ensure you are using the cor
Returns will be processed within 1-2 working days of the package arriving back to our warehouse. Public Holidays, sale periods or peak trading times may impact these timeframes. If you have selected 'refund' as the outcome for your return - a $15.00
After entering your details, you will be able to download your prepaid, pre-addressed return label at the end of the return process. Sometimes, due to temporary system issues, the system is not able to generate the return label and an error message m
You can check the status of your return using the tracking number on the return label provided at the moment of your return request. Packages from AU usually take 2-6 days to arrive back to us here in New Zealand.
Sale items are not eligible for returns. Please utilise the sizing resources, product descriptions or reach out to the support team for any product advise to help make the most informed decision before purchase.