Returns
What is your Returns policy?
We accept returns on full-priced items for any reason—whether it's the wrong size, colour, or you've simply changed your mind. To be eligible for a return, all items must be returned in retail quality, meaning they must be:. If the garment bag has be
How do I make a return?
You can start a return by visiting our Returns Portal via the Returns & Shipping section of our website. Enter your order details and follow the prompts to lodge your return. Please note: We no longer include QR codes on packing slips. If you're unab
I've returned my item. How long does my refund take?
Once your return arrives at our warehouse, it will typically be processed within 1–2 business days. Please note that processing times may be longer during public holidays, promotional periods, or other peak trading times. If you've selected a refund,
Can I return a Sale item?
Items marked as Sale or Final Sale are not eligible for a refund, store credit, or exchange unless they are deemed faulty or required under applicable consumer law. We recommend reviewing our size guides, product descriptions, and fit information bef