What is your Returns policy?Updated 21 days ago

We accept returns on full-priced items for any reason—whether it's the wrong size, colour, or you've simply changed your mind.

To be eligible for a return, all items must be returned in retail quality, meaning they must be:

• Unworn and unwashed.
• In their original condition.
• With all original tags attached.

If the garment bag has been damaged or torn, please remove it before returning your item. Please do not tape the bag back together or return the item inside a damaged garment bag.

Sale Items

Items marked as Sale or Final Sale are not eligible for a refund, store credit, or exchange unless deemed faulty or required under applicable consumer law.

Return Window

Returns must be lodged and sent back within 30 days of your order being delivered.

Returns received outside of this timeframe will not be eligible for a refund, store credit, or exchange.

Return Shipping & Processing Fees

Once your return has been lodged through our Returns Portal, you'll receive a prepaid return shipping label via email.

A return processing fee applies to refunds and varies depending on whether your return is being sent from the United States, Australia, or New Zealand. Any applicable fees will be displayed during the returns process before you complete your return.

Exchanges

Exchanges are subject to stock availability at the time your return is received and processed by our warehouse.

If your requested exchange item is unavailable, a Store Credit will be issued instead.

If your exchanged item isn't suitable, your available options are:

• Store Credit for the value of the item.
• Refund back to your original payment method (where eligible under our Returns Policy).

Further exchanges cannot be processed for the same order.

Underwear & Socks

For hygiene reasons, we cannot accept returns on underwear or socks unless they are:

• Unworn.
• Unopened.
• In their original packaging.
• With all original tags attached.

This does not apply if the item is faulty or arrives in an unsatisfactory condition.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash. Purchases made using a gift card cannot be refunded in cash, unless required by applicable consumer law.

Faulty Items

If you believe you've received a faulty item, please contact our Customer Experience team before lodging a return. We'll assess the issue and work with you to find the most appropriate resolution.