Reach out about orders, products, returns, or general questions.

I Love Ugly AU

<div data-turn-id-container="request-WEB:119ec4b8-ba2b-4bef-8249-7274e2de2644-80" data-is-intersecting="true" id="isPasted"><section dir="auto" data-turn-id="request-WEB:119ec4b8-ba2b-4bef-8249-7274e2de2644-80" data-turn-id-container="request-WEB:119ec4b8-ba2b-4bef-8249-7274e2de2644-80" data-testid="conversation-turn-162" data-turn="assistant"><div data-conversation-screenshot-content><div data-message-author-role="assistant" data-message-id="55594a4b-2638-4a69-8ea9-ffdab6fd3244" dir="auto" data-message-model-slug="gpt-5-5-instant" data-turn-start-message="true" tabindex="0"><p data-start="33" data-end="205"><span style="font-size: 16px;">Items marked as <strong data-start="49" data-end="57">Sale</strong> or <strong data-start="61" data-end="75">Final Sale</strong> are not eligible for a refund, store credit, or exchange unless they are deemed faulty or required under applicable consumer law.</span></p><p data-start="207" data-end="494" data-is-last-node data-is-only-node><span style="font-size: 16px;">We recommend reviewing our <strong data-start="234" data-end="249">size guides</strong>, <strong data-start="251" data-end="275">product descriptions</strong>, and <strong data-start="281" data-end="300">fit information</strong> before placing your order. If you have any questions about sizing, fit, or a product, our Customer Experience team is always happy to help you make the most informed decision before purchasing.</span></p></div></div><div data-conversation-screenshot-content><span style="font-size: 16px;"><br></span></div></section></div><p><br></p>

Items marked as Sale or Final Sale are not eligible for a refund, store credit, or exchange unless they are deemed faulty or required under applicable consumer law. We recommend reviewing our size guides, product descriptions, and fit information bef

Can I return a Sale item?

Returns

How will I know if my order is confirmed?

Can I cancel or make changes to my online order?

When will my order be shipped?

How can I track my order?

Security Checks

Orders

What is your Returns policy?

How do I make a return?

I've returned my item. How long does my refund take?

I bought something the day before it went on sale. Can I receive a price adjustment?

Why can't I add a discount code to my order?

Bundle Deals & Partial Returns

What are Mystery Bags?

Sales & Promotions

When will out-of-stock items be restocked?

Can I be notified when an out-of-stock item is back in stock?

What should I do if I receive a faulty item?

How should I care for my I Love Ugly product?

How do I choose the right size?

Product & Restocks

Shipping Policy

Why is my order delayed?

Change of Address

Delivery & Shipping

Can I return a Sale item?Updated 4 hours ago