Why is my order delayed?Updated 3 hours ago

Our team works hard to dispatch all orders as quickly as possible. Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

Orders placed over the weekend will begin processing on the next business day.

During promotional events, public holidays, and other peak trading periods, dispatch times may be slightly longer due to increased order volumes. We appreciate your patience during these busy periods.

Once your order has been dispatched, you'll receive a Shipping Confirmation email with your tracking number and a link to track your parcel.

If your parcel is delayed after it has left our warehouse, we recommend contacting the courier directly using the details provided in your tracking email. As your parcel is in the courier's network, they'll have access to the most up-to-date tracking information and can assist with delivery enquiries such as delays, address changes, redirections, or delivery instructions.

If you've already spoken with the courier and require further assistance, or if your parcel appears to be lost, please contact our Customer Experience team. We'll work with you to find a suitable resolution.