What should I do if I receive a faulty item?Updated 4 hours ago

We take great pride in the quality of our products. If you believe you've received an item with a manufacturing fault, please contact our Customer Experience team as soon as possible.

To help us assess your claim quickly, please include:

• Your original order number.
• Clear photos of the fault.
• A brief description of the issue.

Our team will review the information and work with you to find the most appropriate resolution, which may include a repair, replacement, store credit, or refund where applicable.

Please note that general wear and tear, accidental damage, misuse, or damage caused by incorrect care is not considered a manufacturing fault. If you're unsure whether your item is faulty, feel free to get in touch, and we'll be happy to assess it.