Shipping PolicyUpdated 21 days ago
Our team works hard to dispatch every order as quickly as possible. During promotional periods, public holidays, and other peak trading times, processing and delivery may take a little longer than usual. We appreciate your patience during these busy periods.
If you have any questions about your order or delivery, our Customer Experience team is always happy to help.
Dispatch Location
All Australian orders are dispatched from our New Zealand warehouse.
Shipping Rates
We ship all Australian orders via FedEx.
- Express Shipping: $15 AUD
- Free Express Shipping on orders over $199 AUD
Delivery
Once your order has been dispatched, you'll receive a Shipping Confirmation email with your tracking number and a link to track your parcel.
Delivery timeframes will vary depending on your location and the courier network. You can view the latest updates on your shipment at any time using the tracking link provided in your Shipping Confirmation email.
Order Processing
Orders are typically processed within 1–2 business days, excluding weekends, public holidays, and promotional periods.